Our Commitment: kiss99 has never sold, rented, or disclosed players' personal data to third parties for marketing purposes without your explicit consent. Your privacy is not just a slogan — it is a policy we uphold in full.
1Information We Collect
To provide a safe, personalised service that meets each player's needs, kiss99 collects several categories of information. We only collect data that is strictly necessary — nothing more.
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | KYC verification & age eligibility |
| Contact Information | Email address, phone number, residential address | Account communications & verification |
| Financial Information | Bank account number, transaction history | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser | Security & fraud detection |
| Usage Data | Game records, session duration, game preferences | Experience personalisation & analytics |
All information collected during the KYC process — including copies of identity documents — is stored in a protected environment and accessed only by authorised staff for verification purposes.
2How We Use Your Data
The data we collect is used exclusively to operate and improve kiss99 services. We do not use your data for purposes unrelated to the platform without your prior consent.
- Account Management: Handles registration, identity verification, and ensures the security of your account login.
- Financial Transactions: Processes deposits and withdrawals securely, verifies bank account ownership, and detects any suspicious activity.
- Customer Support: Enables our team to assist you faster and more accurately when you contact us via Live Chat.
- Platform Security: Detects and prevents fraud, bonus abuse, or unauthorised access attempts into the kiss99 system.
- Service Improvement: Analyses aggregate (not individual) usage patterns to improve the gaming experience and introduce more useful new features.
- Important Communications: Sends account-related notifications, security alerts, system updates, and promotions you have agreed to receive.
- Legal Compliance: Fulfils reporting and compliance obligations required by the relevant regulatory authorities.
kiss99 does not use your personal data to make automated decisions that negatively affect you without prior human review.
3Data Storage & Security
Data security is at the core of the trust you place in us. kiss99 continuously invests in the latest security infrastructure to ensure your data is always protected from unauthorised access, loss, or misuse.
- All data is transmitted over connections protected by 256-bit SSL encryption — the same industry standard used by leading banking institutions.
- Data is stored on servers equipped with multi-layered access controls, enterprise-grade firewalls, and an intrusion detection system (IDS) that operates 24/7.
- Account passwords are never stored in plain text — we use strong, irreversible one-way hashing techniques.
- Data backups are performed regularly and stored at separate locations to ensure service continuity under any circumstances.
- Personal data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law — after which it is securely deleted.
In the event of any security breach affecting your data, kiss99 will notify you within a reasonable timeframe in accordance with applicable notification obligations.
4Data Sharing with Third Parties
Kiss99 does not sell your personal data to any third party. However, there are limited situations where data must be shared to keep the platform functioning properly and securely.
- Payment Providers: Transaction information is shared with trusted payment processors solely to enable deposits and withdrawals to be processed securely.
- Technical Service Providers: A small amount of technical data is shared with cloud infrastructure and security providers bound by strict confidentiality agreements.
- Regulatory Authority: kiss99 will disclose data when required by a valid court order, financial crime investigation, or official request from a relevant authority.
- Game Providers: Minimal data (such as player ID without full name) is shared with registered game providers only to ensure game sessions function correctly.
All third parties that receive data from kiss99 are bound by data processing agreements requiring them to protect your information to the same high standards we uphold.
5Cookies & Tracking Technologies
Kiss99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
- Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: Collects information about how you use our platform to help us improve website speed and responsiveness.
- Preference Cookies: Saves your preferences such as language, display settings, and favourite games so you do not have to reset them every time.
- Analytics Cookies: Helps us understand aggregate traffic patterns and usage for product improvement purposes.
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect certain features within the kiss99 platform.
6Your Rights as a Player
You have clear rights regarding your personal data held by kiss99. We fully respect and facilitate the exercise of these rights.
Right of Access
You may request a copy of all personal data we hold about you at any time through customer support.
Right to Rectification
If your data is inaccurate or outdated, you have the right to request an immediate correction through the account profile section or via Live Chat.
Right to Erasure
You may request the deletion of your personal data, subject to legal retention obligations that may require us to keep certain records.
Right to Object
You may object to the processing of your data for direct marketing or analytics purposes at any time without providing a reason.
Right to Data Portability
You have the right to receive your data in a structured, machine-readable format for transfer to another service provider if desired.
Right to Restriction of Processing
You may request that we restrict the processing of your data under certain circumstances, such as when you are disputing the accuracy of the data in question.
To exercise any of the rights above, contact the kiss99 support team via Live Chat on the platform. We will process your request within 30 business days from the date of receipt.
7Children's Data
The kiss99 platform is strictly for individuals aged 18 years and above. We do not knowingly collect, store, or process any personal data from minors.
If we discover that a minor's data has been collected without our knowledge — for example, due to false information provided during registration — we will promptly delete the data, close the account, and take all appropriate measures.
If you suspect that someone under the age of 18 has registered an account on kiss99, please contact our support team immediately so that appropriate action can be taken without delay.
8Changes to the Privacy Policy
Kiss99 reserves the right to update or amend this Privacy Policy from time to time in line with changes in legislation, industry practices, or how we handle data. Any amendments take effect immediately upon publication on this page.
For amendments deemed material or significant, we will notify players via in-platform notifications or their registered email within a reasonable period before the changes take effect.
We encourage you to review this page regularly to stay informed about how we protect your privacy. The "Last Updated" date at the top of this page reflects the current version in effect.
Continued use of the kiss99 platform after any amendments to the Privacy Policy are published will be considered your acceptance of the revised terms.
9Contact Us About Privacy
If you have any questions, concerns, or complaints regarding how kiss99 handles your personal data, we are ready to listen and assist.
Our Data Protection Team can be reached through the following channels:
- Live Chat: Available 24/7 directly within the kiss99 platform
- Email: [email protected] (display text only)
- Response time: Within 2 business days for email, instant for Live Chat
For enquiries related to exercising your rights (access, deletion, or data correction), please clearly state the type of request and your account number so we can process your application faster and more accurately.
You may also refer to the Terms and Conditions us to learn more about the rights and responsibilities of all parties when using the kiss99 platform.
Why Your Privacy Is Safe with kiss99
We don't just make promises — we implement data protection through robust systems and processes every day.
Bank-Grade Encryption
All data transmitted between your device and kiss99 servers is protected by 256-bit SSL encryption — the same technology used by leading banks in Malaysia to secure online transactions.
Responsible KYC
Our identity verification process is designed to protect all parties. Documents you submit are processed by trained staff in a secure environment and are never shared without your consent.
24/7 Monitoring
Our security monitoring system operates around the clock to detect any unusual activity in your account. If anything suspicious is identified, we will respond immediately before any harm can occur.
Multi-Layered Access Control
Player personal data is accessible only to staff granted specific authorisation based on their job requirements. All access is logged and periodically audited to ensure there is no internal misuse.
No Data Selling
Kiss99 has never and will never sell, rent, or trade your personal data for commercial gain. Your data is used solely for the purposes stated in this Privacy Policy.
Secure Data Deletion
When your data is no longer needed, it is deleted using methods that ensure it cannot be recovered. You may also request the deletion of your account and all associated data at any time.